Terms and Conditions of Sale

brownSkips.com accepts no liability for damage claims arising from vehicles delivering/collecting off the public highway.

Please note: When delivering or collecting off the public highway it is possible that damage can occur to the ground surface of your property. If you ask us to proceed off the public highway, it must be clearly understood that it is at your request and your responsibility.

Hazardous materials: No hazardous materials must be placed in the skip, including but not limited to, asbestos, fridges, TV’s or other monitors, tyres, liquids, pyrotechnics, paints, solvents and plasterboard. Materials of this type placed in a skip could endanger our staff and will incur the hirer additional charges or the material returned to your site.

Non Recyclable Waste: If, on collection we find that there is more than 50% non-recyclable waste in the skip, we reserve the right to: A) Contact you B) Keep your card details C) Show necessary photographic evidence when required D) Charge you the equivalent of £140 per tonne.

RoRo Additional Charges: Our General Mixed Waste Roll-on Roll-off (15-40 yard) skip prices include a two week hire period and your first 2 tonnes of waste. Any additional waste is charged at £115 per tonne with 3 tonnes (£345) taken as a refundable deposit.

Skips in the public highway:  To be completely compliant lights to be positioned on the containers and lit during the hours of darkness and cones to divert the flow of traffic. Any call out by the authorities is chargeable. We can supply lights and cones at additional cost.

Skip road licences: If your skip requires a permit to stand on the road we will apply to the Highways Authority on your behalf. Before the permit expires we will contact you on the contact numbers provided to ascertain whether you require the renewal of the permit. If we receive no answer on any of the numbers provided we would collect the skip on the last day of the current permit. There will be no refunds for part filled skips. The Highways Authorities do not refund permit applications. Please allow five working days for a road permit to be granted. We cannot deliver the skip before the permit has been granted.

Level loads only:  Containers are only to be filled so they form a level top with the sides of the skip. If the driver considers the load unsafe, we will be unable to move the container and a wasted journey charge of £85+ VAT for a skip and £120+ VAT for a RoRo will be payable.

Skip Hire Duration: Our standard skip hire duration is 14 days. If you require additional hire, this will be charged at £10+VAT per week.

Burning in the containers: Fires are not permitted in the containers. Any damage caused by the burning whether accidental or deliberate will be chargeable.

Website Pricing: The price of any services will be as quoted on our website at the time we receive your order, except in cases of obvious error. If we discover an error in the price of services you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund.

REFUND POLICY

Internet & telephone bookings: This policy applies to goods and services ordered through the website of brownSkips.com, chiltonSkips.com and Raymond Brown Waste Solutions, or over the telephone, when a payment has been made by credit/debit/charge card.

We will refund a skip providing at least 24 hours notice is provided. We reserve the right to charge for a wasted journey should our driver arrive at the delivery address but the skip is turned away.

What is not included in the refund?
If an order for a skip is cancelled within the accepted cancellation period and brownSkips.com has arranged an On Road Permit on your behalf, the Local Authority will not refund this fee and you will still be liable for payment.

Returning Funds
Funds will be refunded to the customer’s credit/debit card within 30 days from cancellation of the order date.